FAQ

  • What about this “VAT” thing?
    • For people within the European customs zone: We have to charge the VAT of your country. The up side is: you dont have to pay any import duties or taxes when your order arrives.
    • For people in the UK: For orders under £135, we have to charge 20% UK VAT, and your package should arrive without any further duties or taxes. But we cannot be held responsible if it does: you will have to fine a claim to get it back again. For order over £135, we will charge no VAT, and you should expect to pay it (plus some handling charge) when your package arrive.
    • For people outside the European customs zone (USA, Canada etc): We will not charge VAT, so your order with us will be bit cheaper, but you might have to pay extra duties or taxes when the package arrive. These charges are beyond our control.
  • What material are the toys and other items made of?
    • Durable, medical grade silicone
  • How accurate are the colors?
    • Tricky question. They are mixed by hand, so each toy is going to be slightly different. That combined with camera and monitor calibration. You can find a color charts here
  • Can i pickup my order?
    • Yes! We usually attend FurryWeekendHolland, Confuzzled and EuroFurence (here we will be in the adult dealers den too!)
    • Please note that you have to place your order a minimum of 2 weeks before the con
    • How? Just select “Local pickup” as shipping option
    • Dont forget to leave an email address, phone number and/or telegram info so we can contact you to arrange pickup!
  • How long does it take before i have my order?
    • We try to keep the production time under 2 weeks, but because of busy periods especially after conventions this can get up to 6 weeks in rare cases. Feel free to contact us for an update on your order. When your order is shipped or about to, you will get an email with the tracking number. From then it should take 1 – 2 weeks for shipping within Europe, and 4 – 6 weeks to most other places.
  • Where are you based / Where do you ship from?
    • The Netherlands, Europe