FAQ

  • Post-Brexit info: Due to changes in the way VAT is handled post-brexit, things got more complicated. This means we charge a small premium on top of the shipping costs for the extra paperwork on our end (we have to file VAT registration in the UK now!). For orders under £135 (inc shipping, ex VAT), we have to charge 20% UK VAT. For orders over £135, we do not charge VAT and you might/should be charged VAT plus a handeling fee when the package arrives. It is quite possible the UK customs does this wrong and you are charged VAT and/or handeling fee while you shouldnt be. This is beyond our control and not out responsibility. If you want, you can try to file a claim with them. To complicate matters even more, this is all not the case for Northern Ireland. Due to technical limitations, our webshop cannot handle this correctly at this time. If you please an order from NI, please put it in the comment because we don't know which cities/towns are in NI. By placing your order, you agree to these terms.
  • What about this "Ex VAT" thing?
    • Since we are based in Europe, we have to charge 21% VAT to all customers within the Euro zone. The up side is: you wont pay any import duties or other taxes. People outside of the EU (like the USA, Canada etc), dont pay 21% VAT (the 'Excluding VAT' price), but they might have to pay import tax or duties when it enters their country. These charges are beyond our control.
  • What material are the eggs and other items made of?
    • Durable, medical grade silicone
  • How accurate are the colors?
    • Tricky question. They are mixed by hand, so each toy is going to be slightly different. That combined with camera and monitor calibration.
  • Can i pickup my order?
    • Yes! in 2020 we will be attending NordicFussCon, FurryWeekendHolland, Confuzzled and EuroFurence (here we will be in the adult dealers den too!)
    • Please note that you have to place your order a minimum of 2 weeks before the con
    • How? Well, its not super easy unfortunately. Technical limitations...
      • When checking out, Please enter your own (nick) name and phone number for the shipping address.
      • Enter where you want to pick it up in the address field (which con)
      • Select "Vatican City" as country. City and postcode doesn't matter.
      • Shipping should now be free :)
  • How long does it take before i have my order?
    • We try to keep the production time under 2 weeks, but because of busy periods especially after conventions this can get up to 8 weeks in rare cases. Feel free to contact us for an update on your order. When your order is shipped or about to, you will get an email with the tracking number. From then it should take 1 - 2 weeks for shipping within Europe, and 2 - 3 weeks to most other places.
  • Where are you based / Where do you ship from?
    • The Netherlands, Europe